Report a Web Accessibility Issue
If you encounter a web accessibility issue (e.g., problems with screen readers, missing alternative text, inaccessible PDFs, etc.), please report it using our online form:
Need Technical Support?
If you are experiencing issues accessing your JCU email, Canvas, or other login-related problems, please contact the IT Help Desk instead.
Statement on JCU Website and Other Accessibility Efforts
Consistent with its mission, 麻豆社 seeks to ensure that every student, faculty, staff member and visitor feels welcome and has the equal access to work and educational opportunities. Accessibility helps make every member of the campus community feel welcome by providing all with access to educational and employment information and services.
This year, the University has moved toward an expanded comprehensive website accessibility plan as a next step toward creating a more inclusive atmosphere where every student can effectively learn and thrive, every employee can perform to full potential, and every visitor on the JCU website feels welcome.
JCU has designed a new website and a comprehensive plan to make accessible our website and other information technology on campus and online. The University's new website is WCAG 2.0 compliant. The University is working on making accessible certain legacy PDF documents that existed on the prior website so they are properly tagged or titled. The University is working with other third-party contractors to assure any external vendors maintain WCAG 2.0 accessibility compliance. The University also has engaged in training sessions for power users on the new website and web accessibility measures.
The University is taking these initiatives as good-faith efforts to become fully accessible to individuals with disabilities and in full compliance with applicable laws and regulations. Current initiatives include: providing guidance on accessibility requirements for web content providers for use in web pages; developing a plan for accessibility updates as identified; training employees on accessibility best practices; adding accessibility requirements for vendors where appropriate; and providing a mechanism for reporting accessibility issues with the website.
The University has formed a Task Force to review and implement web accessibility initiatives.
Web Accessibility Task Force
The Web Accessibility Task Force oversees accessibility initiatives and works to improve digital access across campus.
- Garry Homany – Director of Regulatory Affairs/Risk Management, ADA Disability Coordinator
Email: ghomany@jcu.edu | Phone: (216) 397-1982 - Allison West Kaskey – Director of Student Accessibility Services, ADA Disability Coordinator
Email: awest@jcu.edu | Phone: (216) 397-4967 - Todd Bruce – Assistant Provost for Institutional Effectiveness and Advising
Email: rbruce@jcu.edu | Phone: (216) 397-1600 - Kara Kraus – Director of Web Services
Email: kkraus@jcu.edu | Phone: (216) 397-4346 - John Sully – Associate CIO
Email: jsully@jcu.edu | Phone: (216) 397-1965 - Colleen Treml – General Counsel
Email: ctreml@jcu.edu | Phone: (216) 397-1590 - Mike Touvelle – Assistant General Counsel
Email: mtouvelle@jcu.edu | Phone: (216) 397-1590
Who to Contact for Accessibility Concerns
1. Report a Web Accessibility Issue
If you have trouble accessing specific web pages, PDFs, forms, or other online content, please submit a report:
2. General Accessibility Feedback or Policy Questions
If you have questions about JCU’s web accessibility policies or initiatives, contact a member of the Web Accessibility Task Force (see list above).
3. Accommodations or Individual Accessibility Needs
If you are a student requiring accessibility accommodations for coursework, please contact:
Allison West Kaskey
Email: awest@jcu.edu | Phone: (216) 397-4967
If you are faculty or staff needing workplace accessibility accommodations, please contact:
Garry Homany
Email: ghomany@jcu.edu | Phone: (216) 397-1982
Basic Checklist: Online Content Accessibility
This checklist, which Michigan State University has graciously allowed 麻豆社 to utilize, is intended to be a starting point for making documents and websites accessible, and should be used in conjunction with the other materials and trainings offered. This checklist is a summary of common accessibility issues; the University requires full compliance with Web Content Accessibility Guidelines (WCAG) 2.0. If you have questions, please ask Student Accessibility Services, Integrated Marketing and Communications or the IT Helpdesk.
Text and Contrast
Check that text has a strong contrast against the page background. Providing enough contrast between text and the background enables content to be read by those with moderate visual impairments and in low light conditions. It’s recommended to use black text on a white background.
Rationale: Contrasting colors text and background colors make the text more readable for color-blind and low-vision users.
Text Styles
Use more than color to denote differences, emphasis, and content meaning. In addition to contrasting colors, consider adding text, shapes, and patterns.
Rationale: This helps color-blind and low-vision users recognize where you are emphasizing specific text.
Heading Styles
Use descriptive heading styles to designate content organization. Using headings (e.g., Heading 1, Heading 2) indicates the hierarchy of content. Predefined style headings in text editors allow readers to more clearly understand the structure of your document or web page. On long pages of content, consider using a table of contents to help readers jump more quickly between headings.
Rationale: Screen readers have to be given instructions to know which content is most important and how it should be organized. Headings provide screen readers with this information and help users with visual impairments navigate through your content more quickly.
List Styles
Use bulleted or numbered list styles to denote list structure. This also ensures consistent formatting and helps screen readers understand content structure and organization.
Rationale: Screen readers have to be given instructions to know how to organize content. Formatting lists provides screen readers with this information and helps users with visual impairments navigate through your content more quickly.
Alternative Text
Provide alternative text (“alt text”) for images, graphs, and charts. Descriptive alt text explains what is being illustrated and is read when using non-visual browsers. If images are decorative and don’t directly relate to the content, add that information to the alt text.
Rationale: Screen readers “read” the images, graphs, and charts using the alternative text that you have provided. This explains the purpose of your image, graph, or chart to users with visual impairments.
Multiple Avenues for Multimedia
Supply multiple avenues for multimedia content (e.g., audio with a transcript, video with captioning). Video, audio, and interactive media requires captioning or an alternative method to deliver the same information.
Rationale: Captions and , including non-native speakers, users with hearing impairments, and users in sound-sensitive environments.
Added Context
Use descriptive titles, headers, and link text to provide added context. Link text describes what you are linking to, which helps readers scan and anticipate where they will go when clicking a link. Link text like “Click here” provides little context to where the link is actually going. Do not solely rely on references to shape, size, or position to describe content.
Rationale: Descriptive link text also provides the main context for screen readers. Screen readers linearize content and do not communicate all aspects of shape, size, or position of visual elements.
Tables
Format and use simple tables with column and row headers. Split nested tables up into simple tables, and don’t use tables to control layout.
Rationale: Complex tables can be difficult for readers to follow and comprehend, especially for screen reader users who have to remember the headers.
Other Considerations
While part of WCAG 2.0 guidelines, these best practices may also make sense to implement.
Capitalization
Use capitalization sparingly. Capitalizing all letters in a word or sentence can be visually difficult to read, and it causes a screen reader to read each individual letter instead of the word.
External Links
Any text, media, or activities that you provide from an external website or resource should be accessible.
Keyboard Navigable Content
Make sure content can be navigated via a keyboard. Keyboard navigation is the primary means used for navigating content on a web page by users who have visual or mobility impairments.